(4.5 / 5)2278+ Ratings

Brook & York Reviews

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Overall Rating

4.5
10 Reviews
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About Brook & York

Brook & York is an American-inspired, American-made company that offers a variety of jewelry products. Their unique designs are distinctly infused with a sense of heritage and place, energized by the two cities where they live and work. They offer pieces that echo the sophistication of New York’s classic architecture and landmarks, as well as looks that capture the laid-back ambience of the East Coast. Their jewelry celebrates the many possible expressions of American style with timeless materials, thoughtful design, and dedicated craftsmanship. All of their jewelry is made in the USA with supreme care and loving attention to detail.

They offer a range of products including necklaces, bracelets, and more. Some of their trending products include the Mackenzie Birthstone Initial Pendant, Mackenzie Three Birthstone Necklace, Mackenzie Two Birthstone Necklace, Willow Layering Set, Kylie Four Birthstone Bracelet, Kylie Three Birthstone Bracelet, and Kylie Birthstone Bracelet. They also offer sustainably made jewelry and have a women-led business. They also offer personalization to elevate your jewelry into a one-of-a-kind piece.

They have a customer service team available to help with any questions about your order, help with placing an order, or just to say hi. They can be contacted via email at wecare@brookandyork.com or by phone at 800.868.0689.

Brook & York Pros & Cons

Pros and Cons of Brook and York

Pros:

  • American-Made: All jewelry is crafted in the USA, emphasizing quality and local craftsmanship.
  • Personalization Options: Offers customizable jewelry, allowing customers to create unique pieces.
  • Community Focus: The brand is committed to sustainability and community support, enhancing its ethical appeal.
  • Free Shipping: Provides free shipping on all U.S. orders, making purchases more economical.
  • Women-Led Business: Operated by women, focusing on designs that cater to diverse lifestyles.

Cons:

  • Quality Concerns: Some customers report dissatisfaction with the quality of products, describing them as cheap or poorly made.
  • Customer Service Issues: Reviews indicate challenges with customer service responsiveness and effectiveness.
  • Return Policy Limitations: The return process can be cumbersome, with some customers facing difficulties in obtaining refunds or exchanges.
  • Mixed Reviews: Overall ratings are low, with many customers expressing disappointment in their purchases.
  • Potential Misleading Descriptions: Some items advertised as high-quality materials may not meet customer expectations upon delivery.

Brook & York Coupon & Discount Codes

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Brook & York Customer Reviews (10)

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Summer Mason
Summer Mason
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Feb 12, 2023
Marcus Lawrence
Marcus Lawrence
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Feb 12, 2023
Daisi Gosselin
Daisi Gosselin
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Feb 11, 2023
Chappell Beaulieu
Chappell Beaulieu
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Feb 10, 2023
Moris Bisliev
Moris Bisliev
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Feb 9, 2023
Luca Foerster
Luca Foerster
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Feb 9, 2023
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Patrick Eisenhower
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Feb 9, 2023
Joe Hutchinson
Joe Hutchinson
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Feb 8, 2023
Josephe Ruel
Josephe Ruel
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Feb 8, 2023
Leonie Pfeffer
Leonie Pfeffer
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Feb 6, 2023

Brook & York Customer’s Q&A

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Brook & York Features and Benefits

Key features and benefits of shopping at Brook & York:

  • American-inspired, American-made: All jewelry is made in the USA with supreme care and loving attention to detail.
  • Quality and Creativity: Offers modern jewelry that transcends styles and seasons, ethically crafted with a commitment to community and sustainability.
  • Personalization: Provides dedicated craftsmanship, personalization, and timeless silhouettes with trend-forward details.
  • Community and Sustainability: Proudly manufactures a number of signature styles in Rhode Island with locally sourced materials.
  • Women-Led Business: A company run by women, designing for others with multifaceted lives looking for quality, well-priced pieces fit for any occasion.
  • Free Shipping: Offers free shipping in the US.
  • Financing Options: Provides financing options available via Afterpay.

Brook & York Pricing

Brook & York does not provide specific pricing information on their website. However, they offer free shipping on every order and a 60-day return policy. For detailed pricing, it is recommended to visit their official website or contact their customer service directly.

Brook & York FAQs

FAQ

Brook & York Alternatives

Top 10 Alternatives to Brook and York

  1. Kendra Scott - Known for customizable jewelry and trendy designs.
  2. BaubleBar - Offers fun, modern jewelry styles and personalized gifts.
  3. Pura Vida - Specializes in handmade bracelets and accessories.
  4. Gorjana - Focuses on delicate, layered jewelry with a California vibe.
  5. James Avery - Provides finely crafted jewelry with meaningful designs.
  6. MVMT - Features stylish watches and accessories at affordable prices.
  7. Tiffany & Co. - Renowned for luxury jewelry and timeless pieces.
  8. David Yurman - Offers high-end jewelry with unique designs.
  9. Aurate New York - Known for fine jewelry with ethical practices.
  10. Catbird - Specializes in handcrafted, sustainable jewelry from Brooklyn.

These brands provide a variety of styles and price points, making them excellent alternatives for those seeking options similar to Brook and York.

FAQ

What are Brook & York customer service hours?

Brook & York's customer service is available Monday to Friday from 9am to 8pm ET.
FAQ

Does Brook & York offer free delivery?

Yes, Brook & York offers free economy shipping on all US orders, which takes 5-7 days to be delivered after the order is processed.
FAQ

When will my order be shipped?

Brook & York has a fast processing time for all orders, with a large selection of pieces shipped within 24 hours of your order. Monograms and a small selection of items take 3-5 business days to process. Each product page specifies the processing time for that item.
FAQ

Can I upgrade my shipping?

Yes, Brook & York offers multiple options to upgrade your shipping to receive your order faster, including 1st class and UPS Next Day. Upgraded shipping options come with an additional cost.
FAQ

What is Brook & York's return policy?

Brook & York accepts all returns within 60 days of purchase. Personalized items, including engraved items, are non-returnable. Returned or exchanged items should be in their original condition.
FAQ

What is Brook & York's exchange policy?

To exchange an item, you need to send back the original item with the invoice, indicating the desired product on the invoice, and including your phone number. If the original item is returned in good condition, Brook & York will refund the item and charge your account for the new item.
FAQ

Where is Brook & York available?

Brook & York can be found on TikTok, Instagram, and Facebook.
FAQ

How long does it take to receive an order from Brook & York?

Brook & York offers free economy shipping on all US orders. The economy shipping takes 5 - 7 days to be delivered, after your order is processed. The Brook & York team offers a fast processing time for all orders. A large selection of their pieces will be shipped within 24 hours of your order. Monograms and a small selection of items will take 3 - 5 business days to process. They also offer many options to upgrade your shipping to receive your order faster. At check-out, you can choose the delivery option you would prefer including 1st class, UPS Next Day and more. All upgraded shipping options are associated with an additional cost. Currently, Brook & York delivers to the United States, Canada, Australia, and Mexico.

FAQ

About brookandyork.com Popular Products and Services?

Brook & York is a jewelry brand that offers a wide range of products. Their collections include 14k Gold Jewelry, Accessories, Anklets, Anniversary Gifts, Back to School Jewelry, Bangle Bracelets, Bar Bracelets, Bar Jewelry, Bar Necklaces, and Best Selling Jewelry. They also offer Birthstone Bracelets, Birthstone Gemstone Necklaces, Birthstone Jewelry, and Black Friday Jewelry Deals. Their Bracelets, Bridal Jewelry, Bridesmaid Necklaces, and Brynn Collection are also popular. Other notable collections include the Callie Collection, Celeste Collection, Chain Bracelets, Chain Essentials, Chain Necklaces, Charm Bracelets, Charms, and Chokers.

In terms of their best-selling custom jewelry, they offer coordinate jewelry, name necklaces, engravable rings, engraved bracelets, and more. Some of their trending products include the Mackenzie Birthstone Initial Pendant, Mackenzie Three Birthstone Necklace, Mackenzie Two Birthstone Necklace, Willow Layering Set, Kylie Four Birthstone Bracelet, Kylie Three Birthstone Bracelet, and the Kylie Birthstone Bracelet.

Brook & York is known for its modern, meaningful jewelry that's personalized and shipped the next day. They offer personalization to elevate your jewelry into a one-of-a-kind piece. They are also a women-led business and they design their jewelry in New England. They are committed to ethically crafting their jewelry with the highest quality materials, made with supreme care and loving attention to detail.

FAQ

brookandyork.com Return Policy?

Brook & York has a Return Policy and a Shipping Policy.

For their Return Policy, they accept all returns within 60 days of purchase. However, personalized items, including items that have been engraved, are non-returnable. All returned or exchanged items should be in their original condition. To return an item, you need to return all items in good condition, with the original invoice and packaging. Indicate on the invoice why the item was returned and write the word ‘return’ on the invoice. Include your daytime phone number in case they need to contact you.

For their Exchange Policy, to exchange an item, send back the original item with the invoice. Write on the invoice what product you would like to purchase instead, including item name, item number, and length or size (if applicable). Write the word ‘exchange’ on the invoice. Include your phone number in case their customer service team needs to clarify any details. If you return the original item in good condition, they will refund you for that item, and charge your account for the new item you would like to receive. All returns and exchanges should be shipped via the US Postal Service to their P.O. Box. They can only accept returns and exchanges when they are sent to the P.O. Box address. They are not responsible for items that may be lost or damaged during shipment. Your account will be credited within 15 days of them receiving your item.

For their Shipping Policy, a large selection of Brook & York pieces will be shipped 24 hours after you order. A small selection of products, including monograms, will be shipped 3 – 5 business days after you order. Each item is delivered in Brook & York packaging. They offer free delivery on all orders inside of the United States, with options to upgrade your delivery for a cost. They deliver to the United States and Canada.

FAQ

How do I contact Brook & York customer service?

You can contact Brook & York customer service in two ways. You can email them at wecare@brookandyork.com. Alternatively, you can call them at 800.868.0689. They are available to help you place an order, answer any questions you may have, or assist with any other inquiries. They strive to get back to you in a timely manner to ensure you have a great shopping experience at Brook & York.

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